Term and Conditions
Terms of use, privacy practices, and return and exchange guidance in one place.
Clear policies for a better order experience
Review the terms, privacy notes, returns, and responsible-use guidance before ordering. These policies are here to keep the buying experience simple and transparent.
Earth Greens product presentation
This product presentation is provided alongside our terms, responsible-use guidance, privacy practices, and return policy.
Terms & Conditions
By using this website, you agree to use Earth Greens content, products, and services responsibly and in accordance with applicable laws.
Product information is provided for general wellness education and should not replace professional medical advice. Always review labels and consult a qualified professional when needed.
Prices, availability, product descriptions, shipping options, and promotions may change. Orders are subject to confirmation, payment approval, and stock availability.
You must provide accurate contact and delivery information when ordering. Earth Greens may contact you to confirm an order, clarify an address, or resolve an availability issue.
Product Information & Responsible Use
Earth Greens products include moringa powders, capsules, botanical drops, value packs, and related wellness formats. Ingredients, serving sizes, and directions may differ between products.
Always read the product label before use. Do not exceed the stated serving. Store products sealed in a cool, dry place away from direct sunlight and out of reach of children.
Consult a qualified healthcare professional before use if you are pregnant, nursing, taking medication, managing a health condition, or purchasing for a child. Individual experiences may vary, and no product is intended to diagnose, treat, cure, or prevent disease.
Orders, Pricing & Delivery
Orders remain subject to stock availability and confirmation. If an item is unavailable or order information cannot be verified, Earth Greens may contact the customer, adjust the order with approval, or cancel it.
Delivery time is 2-5 days. Timing may be affected by holidays, weather, remote locations, courier delays, or incomplete delivery details.
Customers are responsible for checking their name, phone number, address, city, selected products, and quantities before confirming an order.
Privacy Policy
Earth Greens respects your privacy. Information submitted through forms, checkout, or account features is used to process orders, provide support, and improve the shopping experience.
Customer information should not be sold or shared with unrelated third parties. Payment handling, shipping, analytics, and email services may process limited information only as needed to provide their services.
Necessary browser storage keeps products in your cart and supports checkout. It remains available when you choose Necessary only.
Your cookie-consent choice is remembered for up to one year so the consent banner does not repeatedly interrupt your visits. You can review or change your choice at any time using Cookie Settings in the footer.
If you accept optional cookies, Earth Greens may store a random cart-tracking identifier, cart contents, cart value, and any name, email address, or phone number you voluntarily enter during checkout. This information is used for cart support, abandoned-cart reporting, and checkout improvement.
A cart is treated as abandoned after 30 minutes without an order. Tracked cart records, including recovered-cart records, are automatically deleted after 90 days. Choosing Necessary only stops optional tracking and requests deletion of the tracked-cart record linked to your browser identifier.
If you accept optional cookies and enter a valid email address during checkout, Earth Greens may send one abandoned-cart recovery email after the configured inactivity period. These recovery marketing emails contain your cart summary, a return-to-checkout link, and a one-click opt-out link. Completed, emptied, and opted-out carts are excluded from recovery emails.
Reasonable administrative and technical measures should be used to protect customer information. However, no internet-based system can guarantee absolute security.
You can change your choice using Cookie Settings in the footer. You may also contact Earth Greens to request access, updates, corrections, or removal of your personal information where legally applicable.
Return & Exchange Policy
Earth Greens wants every order to arrive in clean, premium condition. If there is an issue with your order, please contact us as soon as possible with your order code, phone number, and clear photos where relevant.
Unopened and unused products may be reviewed for return or exchange according to product condition, order status, and support approval. Opened wellness products may not be eligible for return due to safety and hygiene standards.
If an item arrives damaged, incorrect, or missing, contact Earth Greens support so our team can review the case and guide you through the next step.
Approved returns should be sent in their original packaging with all included items. Delivery charges and return arrangements depend on the reason for return and the outcome of the support review.
Cancellations & Refunds
Contact support promptly if you need to cancel or change an order. Changes may not be possible after an order has been confirmed, packed, or handed to the courier.
Where a refund is approved, the processing method and timeframe depend on the original order and the available refund channel. Any applicable deductions or delivery charges will be explained before the refund is completed.
Questions About These Terms
Contact Earth Greens support for questions about product information, orders, privacy, delivery, returns, exchanges, cancellations, or refunds.
These terms may be updated when products, services, legal requirements, or business practices change. The version published on this page applies when you use the website or place an order.
